Delete Your Account

01How to Delete Your Account

You can delete your Protly account directly from the mobile app by following these steps:

1. Open the Protly app on your device
2. Open Settings
3. Scroll to Delete Account
4. Select Delete Account
5. Read the warning message carefully
6. Type the confirmation phrase shown in the app
7. Tap Delete

02What Happens When You Delete Your Account

When you delete your Protly account, the following will occur:

• Your account will be immediately deactivated
• Your account will be scheduled for deletion from active systems
• Your nutrition and protein tracking data will be deleted from active systems, subject to backup and legal-retention exceptions
• Food photos you uploaded will be deleted from active systems, subject to backup and legal-retention exceptions
• Your meal logs and dietary preferences will be deleted from active systems, subject to backup and legal-retention exceptions
• You will be logged out of all devices
• You will no longer receive any notifications or emails from Protly

03Delete Individual Data Without Deleting Your Account

You can delete specific data directly in the app without deleting your account. Depending on the feature, use the applicable remove or delete action for:

• Meal entries and their associated meal photos
• Weight-tracking entries
• Custom foods, custom meals, and saved meals
• Your profile photo

These actions remove the selected data from the active Service. If you cannot access the app, contact support@protly.app and explain which data you want deleted.

04Data Retention After Deletion

After you delete your account:

• Most data is removed from active systems after the deletion request is processed
• Some data may be retained in backups for up to 30 days before being permanently purged
• Anonymized usage statistics (that cannot identify you) may be retained for analytical purposes
• Data required for legal, tax, or regulatory compliance may be retained as legally required

05Before You Delete

Consider these alternatives before permanently deleting your account:

• Take a break: Simply stop using the app for a while without deleting your data
• Export your data: Download your nutrition logs and data before deletion (if available in settings)
• Adjust notifications: Turn off notifications instead of deleting your account
• Update privacy settings: Review and adjust your privacy preferences

06Alternative: Request Deletion via Email

If you're unable to delete your account through the app, you can request account deletion by contacting us:

We will process your request within 30 days and send you a confirmation email once your account has been deleted.

07Creating a New Account

If you delete your account and later decide to return to Protly, you can create a new account at any time. However, your previous data will not be recoverable.

08Questions or Concerns?

If you have questions about deleting your account or need assistance, please contact us:

09Your Privacy Rights

Deleting your account is one of your privacy rights. For more information about how we handle your data, please review our Privacy Policy.